Privacy Policy
ReelTalk (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website or using our services. When you fill out forms on our website, contact us, or request a booking, we may collect personal information such as your name, email address, phone number, event details (including date, venue, and type of event), and any additional information you choose to share. We also automatically collect technical data such as your IP address, browser type, device information, pages visited, and cookies that enhance your browsing experience. If you book ReelTalk for an event, we collect and store video clips recorded within the booth. These videos are used solely for creating your Virtual Guest Book and Highlight Story Reel and for delivering your final product. Event footage is never used for marketing purposes without your explicit written consent.
We use your information to respond to inquiries, provide customer service, process bookings, communicate event details, deliver your video products, improve our website and services, and send optional updates or promotional messages if you choose to opt in. We do not sell or rent your personal information. We may share information only with trusted service providers who help us operate our business (such as payment processors or video hosting platforms), when necessary to comply with legal obligations, or for marketing only if you have given written permission to use clips from your event. Our website may use cookies and similar technologies to improve user experience and analyze site performance. You may adjust your cookie settings through your browser at any time.
We take reasonable administrative, technical, and physical measures to protect your personal information; however, no storage system or online transmission can be guaranteed completely secure. Depending on your location, you may have the right to request access to your data, update or correct your information, request deletion, opt out of promotional communications, or withdraw consent for marketing use of event footage. To exercise these rights, you may contact us at hello@reeltalkevents.com. Our website is not intended for children under 13, and we do not knowingly collect information from children through our online forms. For school events, all recordings are created with appropriate school staff approval.
We retain website inquiry data for up to 24 months, event footage for 6–12 months unless otherwise agreed, and final delivered files until delivery is confirmed unless the client requests extended retention or early deletion. You may request deletion of event footage at any time by contacting us. Our website may contain links to external websites, and we are not responsible for their privacy practices. This Privacy Policy may be updated periodically, with changes taking effect immediately upon posting. The effective date at the top of the policy will reflect the most recent update.
If you have any questions about this Privacy Policy or need assistance regarding your data, please contact us at hello@reeltalkevents.com or visit www.reeltalkevents.com.